OTK SUPPORT

Frequently Asked Questions

Find answers about sizing, compatibility, materials, shipping, and wholesale orders.

Are these official Hot Wheels products?

No. Our protector cases are compatible with Hot Wheels collectibles, but they are not affiliated with, sponsored by, or endorsed by Mattel or Hot Wheels.

How thick are the protector cases?

Most of our protector cases are made with 0.8 mm / 30 mil PET for sturdy protection and long-term display. Please check each product page for exact details.

How do I know which size to buy?

Use our Find Your Fit guide to compare Mainline, Premium, 2-Car Pack, and Team Transport protector sizes. If you are not sure, contact us before placing your order.

Do you offer multi-pack options?

Yes. Pack sizes vary by product. Check the product page or Find Your Fit for the currently available options.

Do you ship internationally?

Shipping options depend on your location and order quantity. Available shipping methods and costs will be shown at checkout or confirmed for wholesale orders.

What should I do if my order arrives damaged?

Please contact us with your order number and photos of the damaged items. We’ll review the issue and confirm the next steps or available resolution.

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