Shipping policy

Last updated: August 26, 2026

This Shipping Policy explains how shipping for orders placed through the OTK website is handled. Shipping availability, options, charges, and estimates may vary based on the order and delivery destination.

Order Processing

Orders are processed after order and payment confirmation. Processing requirements may vary depending on product availability, order volume, verification requirements, weekends, holidays, promotions, and other operational considerations. Submission of an order does not guarantee immediate processing or shipment.

Shipping Destinations

Shipping availability depends on the delivery destination and the shipping options available at checkout. OTK does not represent that every product or shipping method is available for every destination.

Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery windows, where offered, are displayed at checkout. Estimated delivery windows are not guaranteed. Carrier operations, weather, holidays, customs, address issues, and other circumstances outside OTK's control may affect delivery.

Shipping Costs

Applicable shipping charges are displayed at checkout before an order is submitted, where applicable. Shipping costs may depend on the selected method, delivery destination, order contents, and other checkout factors. Promotional or free-shipping offers, when available, may have separate eligibility requirements.

Order Tracking

Tracking information may be provided when supported by the selected carrier and shipping method. Tracking updates are generated by the carrier and may not appear immediately after shipment.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact OTK as soon as possible if an address correction is needed. Changes may not be possible after fulfillment or shipment has begun. Additional costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where applicable.

Delayed, Lost, or Missing Packages

A shipment may be delayed, lost, or marked delivered but not received. OTK may request order details, delivery information, and reasonable supporting information so that the shipment can be reviewed or investigated with the carrier where appropriate. Resolution depends on the circumstances of the shipment and any applicable carrier process.

Damaged Packages

If a package or product arrives damaged, please contact OTK promptly with your order details and, where available, photographs of the package, shipping label, and affected product. This information may be needed to review the issue.

International Orders and Customs

International shipping is available only when a supported shipping option appears at checkout. Customs duties, taxes, import fees, brokerage charges, and similar charges may apply. These charges are determined by the destination country or carrier and are generally the customer's responsibility unless otherwise shown at checkout.